Knitware 2.50 Problems


    When you install Knitware, the last screen of the installation procedure will ask
    you if you want to run the program.

    If you say "yes", and then try to enter the serial number, the program may not
    accept the serial number.

    To correct this problem, and get the program to accept your serial number,
    close the Knitware program, then start it again from the Windows Start menu.


====================================================================
    Follow this procedure for entering the serial number:
  1. When the data entry box for the serial number is displayed, immediately
    start typing the serial number, entering all alphabetic characters in
    uppercase (see the next note). If you click in the box with your mouse,
    hit the backspace button until you are at the leftmost position in the box,
    then start typing the serial number.
  2. When you have entered the serial number, be sure to either hit the Tab
    key on your keyboard or click the OK button below the serial number data
    entry box. Do not hit the Enter key on your keyboard - doing so will
    cause the program to ignore the serial number and start in
    Demonstration mode.


====================================================================
    If you still get the error message, check to make sure that you are entering
    letters  (i.e., alphabetic characters) for the first and last characters of the serial
    numbers, with the hyphenated numbers between those letters. Also, be sure not
    to type any spaces. Although it is not required, it sometimes helps to enter the
    alphabetic characters in uppercase.

    Back to Known Problems

====================================================================

    Another possible cause of this problem is whether or not you have changed your  
    "desktop theme" on your system, also referred to "display properties" .
    Sometimes, people set up fancy display themes and when they do, it interferes
    inexplicably with data entry for some programs and Knitware sometimes gets
    caught in this. If you did change the theme, you should change it back to
    "classic", then run the program again and enter the serial number. Once the
    program is activated, you can change your theme back to whatever you want. To
    learn more about this, open up your Windows Help and search on "desktop
    theme" and/or "display properties".

    Back to Known Problems

====================================================================

    One more obscure cause can be security programs that are running on the
    system. For some reason, if they are enabled after installing the program and
    before entering the serial number, they sometimes interfere with the entry of the
    serial number. There has been no defined pattern that we can identify, but if this
    problem persist for you, and if you have a security program running, then try
    disabling the security program and entering the serial number again. If you are
    successful, you can re-enable the security program after you have enabled your
    Knitware program.

    Back to Known Problems

====================================================================

    In all cases, if the serial number is not accepted, proceed with starting the
    Knitware program in demonstration mode, then exit the program. Do whatever
    you may need to do, then restart the Knitware program and try again to enter the
    serial number.

    Back to Known Problems

====================================================================

    If you still have the problem, one more thing to try is this:
  1. Uninstall the Knitware program.
  2. Run the installation again, but install the program in some destination
    outside of the Program Files folder. [See installation step 6 on pages 18-
    19 of the Knitware Installation Manual.]

    Everything sets up the same way - the Knitware folder is just in a different
    location. It should run in exactly the same manner.

    This seems to be especially prone to happen in some, but not all, "new" XP
    systems and/or Vista systems.
Serial Number Not Accepted
horizontal rule
IF YOU ARE TRYING TO INSTALL ON WINDOWS 7, SEE HERE.
PLEASE READ THROUGH THIS WHOLE LIST
OF POSSIBLE CAUSES OF THIS PROBLEM!