Contact Us
Great Knits Design is a division of Lai Associates, Inc., which was
incorporated in February 2001 in the State of California, USA. Lai Associates
is owned, managed, and operated by Ada Lai (president/CEO).

For more information about Great Knit Designs, please also see About Us.
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General Information
info@greatknitdesigns.com
E-mail list
http://groups.yahoo.com/group/KnitwareUsers/
Technical Assistance
(see note above)
support@greatknitdesigns.com
Customer Service
customerservice@greatknitdesigns.com
Sales
sales@greatknitdesigns.com
Advertising
advertising@greatknitdesigns.com
Mail Address
Great Knit Designs
P.O. Box 1888
South San Francisco, CA 94083-1888
USA
We try to read our e-mail at least twice on Monday, Tuesday, Thursday and
Friday, from 9AM to 7PM Pacific Time (GST -8:00), and once on Saturday,
7AM to 11AM Pacific Time.

Technical support and other assistance are generally not available in the
evenings and on weekends and Wednesdays, but we may provide some
limited response when our personal schedules permit.

We regret that we do NOT provide technical support by phone,
only by e-mail.
If you are requesting support, please provide the following information:

  • Knitware program and version

  • If you are experiencing this problem with a trial/demo program, or a licensed program. (For
    licensed users, please provide the serial number for the program).

  • If this program is installed from a download or from a CD.

  • Operating system information (be very specific, such as, Windows XP Professional SP 2,
    Windows Vista Home, Mac running Parallels, etc.)

  • Details of the problem, including error messages, step-by-step actions leading to the problem,
    etc.

  • Whether you consulted/followed any of the Knitware documentation (Installation Guide, Demo
    Tutorial, User Manual, etc.) or the product Help available when you run the program.

Providing this information will avoid the need for excessive e-mail interchange and allow us to help you
more quickly and efficiently.